1.Contact us#
Email mustafayev.t@outlook.com. A real person reads every message. It helps to include your iPhone model and iOS version, what you expected and what happened, and roughly when.
2.Common questions#
Do I need an account?
No. You can build a goal and walk it on your iPhone without signing in. Signing in with Apple keeps your goals synced, and planning with Thaki needs an account and Thaki Pro.
I got a new phone.
Sign in with Apple to keep your goals on a new phone. Goals on a phone that never signed in stay on that phone; an iPhone backup restores them.
How do I cancel Thaki Pro?
Thaki Pro is billed by Apple, so you cancel it in the Settings app: tap your name, then Subscriptions, then Thaki. Cancel at least 24 hours before it renews. Deleting the app or your account does not cancel it.
I paid and Thaki Pro didn’t unlock.
Tap Restore purchases on the Thaki Pro screen (or You → the profile card → Account → Restore purchases). If it still doesn’t unlock, email us. Refunds are handled by Apple at reportaproblem.apple.com.
How do I turn off the reminder?
Switch it off in You → Reminders. Thaki sends one nudge a day at most, and only if you turned it on.
How do I delete my account?
You → the profile card → Account → Delete account. The goals on your phone stay.
Questions about your data?
Write to mustafayev.t@outlook.com. The privacy policy says what we keep and why.